FAQ-US

What is Vinclick?

Vinclick is an online wine shop exclusively of Italian wines. Here you can find a selection of wines of the highest quality, from all over Italy.

 

How do you select the wines offered for sale on Vinclick?

The wines in our catalog are selected by a team of experts who evaluate all the important aspects of the wine. Our favorites remain those from small wineries, small producers focused on every detail, with strong roots in their territory.

 

Are my personal data safe?

By entering your information on our site you are safe. See our Privacy Policy.

 

Do I have be registered to make an order?

Yes. You can freely consult all our catalog, at the moment of the order you will be asked for the registration / login data.

 

Can I change my personal data?

Of course, just access your personal area at the top right of our site. If you want to cancel your account, write us an email by clicking here.


Can I cancel an order?

Once an order has been placed, cancellations are no longer allowed. For any problem in the process of purchase, write us here.

 

How can I return a product?

To find out the return procedure, consult our terms of sale or write us an email by clicking here.

 

I received a damaged bottle what can I do?

If for any reason you have received one or more damaged bottles, please email us immediately by clicking here and explain what’s happened.

We will reply as soon as possible.


Can I change my delivery address?

Once an order has been placed, it is no longer possible to change the shipping address.


Which kind of payment methods can I use on Vinclick?

We accept all types of credit cards through the Paypal circuit. Alternatively, you can make a bank transfer. Read here.

 

Are my data secure when I make a payment?

Of course: all payment informations are encrypted to ensure maximum privacy.


How to use the discount coupon codes?

The discount code in your possession must be added to the shopping cart page under "What would you like to do next?", just before shipping costs estimate.


Can I track the shipment of my order?

You will receive the tracking code directly from the shipping company.

 

Where do I find information about your shippings?

Find all the information about our shipments at this link.

 

What to do if my wine tastes of cork?

Usually it does not happen, the percentage is very low, but if it should happen that the wine purchased tastes of cork, just write an email by clicking here and we will get back to you immediately.

 

 

In any translations, in case of doubts about the interpretation, the original Italian version is the  authentic.

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